{"id":10650,"date":"2026-04-24T21:39:15","date_gmt":"2026-04-24T21:39:15","guid":{"rendered":"https:\/\/www.islamorena.com.co\/?page_id=10650"},"modified":"2026-04-24T22:01:38","modified_gmt":"2026-04-24T22:01:38","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.islamorena.com.co\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10650\" class=\"elementor elementor-10650\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9b5e4 e-flex e-con-boxed e-con e-parent\" data-id=\"2f9b5e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfeb0f elementor-widget elementor-widget-gofly_faqs\" data-id=\"3bfeb0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gofly_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n                    <div class=\"faq-page\">\n                <div class=\"mb-50 wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                    <div class=\"section-title text-center\">\n                                                    <h2>Preguntas y respuestas<\/h2>\n                                                                            <p>Nuestro compromiso es ofrecer algo m\u00e1s que servicios tur\u00edsticos: brindamos experiencias excepcionales.<\/p>\n                                            <\/div>\n                <\/div>\n                <div class=\"faq-wrap\">\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlush6a234e496547f\">\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"0ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading0\">\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse0\" aria-expanded=\"false\" aria-controls=\"flush-collapse0\">\n                                                                                    \u00bfCu\u00e1ntas personas pueden hospedarse en la Caba\u00f1a Isla Morena?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-heading0\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>La caba\u00f1a est\u00e1 dise\u00f1ada para ofrecer comodidad y privacidad, permitiendo alojar a varias personas en un ambiente acogedor. Para conocer la capacidad exacta y disponibilidad, se recomienda consultar al momento de realizar la reserva.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading1\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse1\" aria-expanded=\"false\" aria-controls=\"flush-collapse1\">\n                                                                                    \u00bfLa caba\u00f1a tiene vista al lago?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading1\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed. Uno de los mayores atractivos de Isla Morena es su espectacular vista al lago de Prado, donde podr\u00e1s disfrutar de amaneceres y atardeceres inolvidables en un entorno natural \u00fanico.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"400ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading2\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse2\" aria-expanded=\"false\" aria-controls=\"flush-collapse2\">\n                                                                                    \u00bfLa caba\u00f1a cuenta con cocina o servicio de comidas?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading2\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>La caba\u00f1a dispone de espacios para preparar alimentos y tambi\u00e9n se pueden organizar experiencias gastron\u00f3micas o cenas especiales para hacer tu estad\u00eda a\u00fan m\u00e1s memorable.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"600ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading3\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse3\" aria-expanded=\"false\" aria-controls=\"flush-collapse3\">\n                                                                                    \u00bfCu\u00e1l es el horario de check-in y check-out?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading3\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>El horario de ingreso y salida se coordina previamente para garantizar una experiencia c\u00f3moda para todos los hu\u00e9spedes. Al momento de reservar se brindar\u00e1 toda la informaci\u00f3n necesaria.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"800ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading4\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse4\" aria-expanded=\"false\" aria-controls=\"flush-collapse4\">\n                                                                                    \u00bfSe debe reservar con anticipaci\u00f3n?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading4\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed, se recomienda reservar con anticipaci\u00f3n, especialmente en fines de semana y temporadas altas, ya que Isla Morena es un destino muy solicitado por quienes buscan descanso y naturaleza.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"1000ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading5\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse5\" aria-expanded=\"false\" aria-controls=\"flush-collapse5\">\n                                                                                    \u00bfTienes otra pregunta?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading5\" data-bs-parent=\"#accordionFlush6a234e496547f\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>\u201cCont\u00e1ctanos y con gusto te ayudaremos a planear tu experiencia en <strong>Isla Morena<\/strong>.\u201d<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        \n        \n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfbcb20 e-con-full e-flex e-con e-parent\" data-id=\"dfbcb20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c876b9 e-flex e-con-boxed e-con e-parent\" data-id=\"4c876b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72c960b elementor-widget elementor-widget-gofly_faqs\" data-id=\"72c960b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gofly_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n                    <div class=\"faq-page\">\n                <div class=\"mb-50 wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                    <div class=\"section-title text-center\">\n                                                    <h2>Reservas &amp; Modo de Pago<\/h2>\n                                                                            <p>Resuelve tus dudas sobre reservas, disponibilidad y m\u00e9todos de pago. En Isla Morena queremos que tu experiencia sea f\u00e1cil, segura y sin complicaciones desde el primer contacto.<\/p>\n                                            <\/div>\n                <\/div>\n                <div class=\"faq-wrap\">\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlush6a234e4965f5b\">\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"0ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading0\">\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse0\" aria-expanded=\"false\" aria-controls=\"flush-collapse0\">\n                                                                                    \u00bfC\u00f3mo puedo realizar una reserva en Isla Morena?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-heading0\" data-bs-parent=\"#accordionFlush6a234e4965f5b\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Puedes realizar tu reserva contact\u00e1ndonos directamente a trav\u00e9s de nuestro formulario web, WhatsApp o nuestros canales de atenci\u00f3n. Nuestro equipo te ayudar\u00e1 a confirmar disponibilidad, fechas y el plan que mejor se adapte a tu experiencia.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading1\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse1\" aria-expanded=\"false\" aria-controls=\"flush-collapse1\">\n                                                                                    \u00bfCon cu\u00e1nto tiempo de anticipaci\u00f3n debo reservar?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading1\" data-bs-parent=\"#accordionFlush6a234e4965f5b\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Recomendamos realizar tu reserva con anticipaci\u00f3n, especialmente en fines de semana, festivos y temporadas altas, para garantizar disponibilidad y una mejor planificaci\u00f3n de tu visita.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"400ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading2\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse2\" aria-expanded=\"false\" aria-controls=\"flush-collapse2\">\n                                                                                    \u00bfQu\u00e9 m\u00e9todos de pago aceptan?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading2\" data-bs-parent=\"#accordionFlush6a234e4965f5b\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Aceptamos transferencias bancarias, consignaciones, pagos por medios digitales y otros m\u00e9todos previamente coordinados con nuestro equipo comercial para mayor comodidad y seguridad<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"600ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading3\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse3\" aria-expanded=\"false\" aria-controls=\"flush-collapse3\">\n                                                                                    \u00bfEs necesario pagar un anticipo para confirmar la reserva?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading3\" data-bs-parent=\"#accordionFlush6a234e4965f5b\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed, generalmente solicitamos un anticipo para asegurar tu cupo y la disponibilidad del servicio seleccionado. El valor y las condiciones se informan al momento de la reserva.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"800ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading4\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse4\" aria-expanded=\"false\" aria-controls=\"flush-collapse4\">\n                                                                                    \u00bfPuedo modificar o cancelar mi reserva?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading4\" data-bs-parent=\"#accordionFlush6a234e4965f5b\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed, las modificaciones o cancelaciones est\u00e1n sujetas a nuestras pol\u00edticas de reserva. Te recomendamos comunicarte con anticipaci\u00f3n para brindarte la mejor soluci\u00f3n posible seg\u00fan tu caso.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        \n        \n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas y respuestas Nuestro compromiso es ofrecer algo m\u00e1s que servicios tur\u00edsticos: brindamos experiencias excepcionales. \u00bfCu\u00e1ntas personas pueden hospedarse en la Caba\u00f1a Isla Morena? La caba\u00f1a est\u00e1 dise\u00f1ada para ofrecer comodidad y privacidad, permitiendo alojar a varias personas en un ambiente acogedor. Para conocer la capacidad exacta y disponibilidad, se recomienda consultar al momento de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10650","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/pages\/10650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/comments?post=10650"}],"version-history":[{"count":10,"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/pages\/10650\/revisions"}],"predecessor-version":[{"id":10665,"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/pages\/10650\/revisions\/10665"}],"wp:attachment":[{"href":"https:\/\/www.islamorena.com.co\/en\/wp-json\/wp\/v2\/media?parent=10650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}